New Sprout Died

[firsttimegarden]

Hello,
I am very appreciative of this forum. I emailed Aerogarden customer support this morning. I plugged in my Sprout for the first time two and a half weeks ago. I woke up this morning and my light and pump were both off. There isn't anything faulty with the outlet nor was there a power problem in the home. The Sprout won't restart now!
This is my first time gardening and I was so excited that my basil and dill already sprouted.
Anyone have any advice or has this happened to you? I can't believe the machine died after 2.5 weeks.
Thank you
Erica

[Shawn]

First let me welcome you to the forum.  We are happy to have you with us.

 I am sorry to hear that your Sprout stopped working.  However Aerogarden is very good and I am sure it will be replaced.  You mentioned you emailed them.  May I also suggest you send them a message via Facebook. 

I do not own a Sprout so am unsure what to tell you other then make sure the power cord is plugged in all the way. 

Maybe someone on the forum that has a Sprout can assist.  Keep us posted on what happens please. 

[ERR0R1755]

One thing to check - sometimes when I plug in one of my Sprouts, it can take up to 10 seconds before the light and pump turn on. I assume you plugged it in for longer than that, but it's worth double checking just in case

When the Sprout is unplugged and plugged back in, it resets - in that regard, the light should ALWAYS turn on. I haven't had any issues with a Sprout dying after a while, but I did have one before that was dead on arrival from the AeroGarden store. They were happy to replace it when I contacted them - so hopefully they'll have a solution for you as well!